FAQ’s

Welcome to Delza! We are committed to making your shopping experience simple, secure, and enjoyable. Below you’ll find answers to our most frequently asked questions about our premium dog pee mats, shipping, payments, returns, and customer support. If you need additional assistance, our friendly support team is always happy to help.

Products

What products does Delza sell?

Delza specializes in premium dog pee mats designed to provide a clean, convenient, and comfortable solution for puppy training and everyday pet care. Our pee mats are suitable for homes, apartments, playpens, crates, travel, and indoor use.

Are your dog pee mats made from high-quality materials?

Yes. Every Delza dog pee mat is made from premium-quality materials that are durable, absorbent, reusable (where applicable), and designed to provide reliable protection for your floors and furniture.

How can I find the product dimensions?

Detailed product dimensions, specifications, and care instructions are provided on each product page to help you choose the right pee mat for your pet’s needs.

Shipping

Do you offer free shipping?

Yes. Delza proudly offers free shipping on all eligible orders within the United States.

How long does order processing take?

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

How long does shipping take?

Standard shipping usually takes 5–7 business days after your order has been processed.

Do you ship internationally?

No. At this time, Delza ships only within the United States.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and tracking information.

Orders

Can I change or cancel my order?

Yes. If your order has not yet been processed or shipped, please contact us immediately. We’ll do our best to accommodate your request.

I didn’t receive my order confirmation email. What should I do?

Please check your spam or junk folder first. If you still cannot find your confirmation email, contact our customer support team, and we’ll gladly resend it.

Payments

Which payment methods do you accept?

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is my payment information secure?

Absolutely. Every transaction is protected using SSL encryption and secure payment gateways to ensure your personal and financial information remains safe.

Returns & Refunds

What is your return policy?

We offer a 14-day return policy for eligible products. Please review our Return & Refund Policy for complete return instructions and eligibility requirements.

How long does it take to receive a refund?

Approved refunds are typically processed within 1–2 business days and credited to your original payment method. Depending on your bank or payment provider, additional processing time may apply.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact our customer support team immediately with your order number and photos of the item. We’ll investigate the issue promptly and provide an appropriate solution.

Shipping Issues

What should I do if my package is delayed or lost?

If your shipment is delayed beyond the expected delivery timeframe or appears to be lost, please contact us. We’ll work directly with the shipping carrier to investigate the issue and keep you informed until it is resolved.

Customer Support

How quickly will I receive a response?

Our customer support team aims to respond to all inquiries within 1 business day during regular business hours.

How can I contact Delza?

Phone: +1 575 648 1120

Email: support@delza.com

Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Address:
6505 US-380
Carrizozo, NM 88301
United States

Why Choose Delza?

Delza is dedicated to providing premium dog pee mats that combine superior absorbency, durability, comfort, and convenience. We offer carefully selected pet products, free U.S. shipping, secure payment processing, fast order fulfillment, responsive customer support, and a hassle-free return policy. Whether you’re potty training a puppy or caring for an older dog, Delza is committed to helping keep your home clean while providing dependable products you can trust.